Refund policy

30-Day Return Policy

We want you to feel confident ordering from Reset Eye. You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, in the same condition you received it, and in its original packaging.

For hygiene reasons, opened or used personal-care products may not be eligible for a change-of-mind return. This does not affect your rights if an item is defective, damaged, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your Reset Eye product is damaged, defective, or you received the wrong item, contact us as soon as possible at reseteyeee@gmail.com so we can review the issue and make it right.

How to request a return

Email reseteyeee@gmail.com with your order number and the reason for your return. If your return is approved, we’ll provide return instructions. Please do not send products back without first contacting us.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. If the product arrived damaged, defective, or incorrect, we will provide appropriate return instructions.

Refunds

Once we receive and inspect your approved return, we’ll notify you of the outcome. Approved refunds will be issued to your original payment method. Your bank or card provider may require additional time to process the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.